Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at banglecraft01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at banglecraft01@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at banglecraft01@gmail.com.

Here is a fair and customer-friendly Return and Refund Policy template tailored for BANGLE CRAFT.

Return and Refund Policy

At BANGLE CRAFT, we want you to absolutely love your jewelry. We understand that sometimes a bangle might not fit exactly as you hoped or the style just isn't quite right when you see it in person. Our return policy is designed to give you peace of mind when shopping with us.

Return Timeframe

We gladly accept returns within [7 DAYS] of the delivery date. If [7 DAYS] have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility Criteria

To be eligible for a return, your items must meet the following conditions:

  • The bangles must be unworn, unused, and in the exact same condition that you received them.

  • The items must be returned in their original packaging, including any pouches, boxes, or tags.

Damaged or Defective Products

We meticulously inspect all our bangles before shipping, but we know that delicate items can sometimes suffer during transit. If you receive a damaged, broken, or defective item, please do not worry—we will make it right.

  • Please contact us at [banglecraft01@gmail.com] within 48 hours of receiving your package.

  • Include your order number and clear photos of the damaged item and the packaging.

  • We will quickly arrange for a free replacement to be sent to you, or offer a full refund if the item is no longer in stock.

Exchange Options

Since finding the perfect bangle size is crucial, we are happy to offer size exchanges! If you need a different size in the same style, please email us at [banglecraft01@gmail.com] within [7 DAYS] of delivery. Once we receive and inspect your original unworn item, we will ship the new size out to you. 

Return Shipping Costs

  • Customer Remorse / Sizing Issues: If you are returning or exchanging an item because you changed your mind or ordered the wrong size, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Our Error: If the return is due to a mistake on our part (e.g., we shipped the wrong color or size, or the item arrived damaged), we will cover all return shipping costs.

Refund Process and Timing

  1. Initiate a Return: Contact us at [banglecraft01@gmail.com] to start the return process. We will provide you with the return shipping address.

  2. Inspection: Once your return is received at our facility, we will inspect the item and send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the condition of the bangles.

  3. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (such as your credit card, debit card, or UPI).

  4. Timing: Please allow [REFUND PROCESSING TIME] for the refund to reflect in your bank account, depending on your bank or payment provider's processing times.

If you haven’t received your refund after the designated timeframe, please first check with your bank or credit card company. If you have done this and still have not received your refund, please contact us at [banglecraft01@gmail.com] so we can assist you.