Privacy policy

Welcome to BANGLE CRAFT  This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website BANGLECRAFT.SHOP and purchase our products.

We are committed to protecting your privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with the best shopping experience, we collect the following types of information:

  • Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we collect information that identifies you. This includes your name, billing address, shipping address, email address, phone number, and payment information.

  • Automatically Collected Information: When you browse our store, we automatically receive your computer’s internet protocol (IP) address. We also collect data about your browser type, device, operating system, and how you interact with our website.

  • Order History & Preferences: We keep a record of the items you have purchased (such as your bangle sizes and style preferences) and your customer service inquiries to serve you better in the future.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process transactions, arrange for shipping, and provide you with invoices and order confirmations.

  • To Communicate With You: To provide customer support, respond to your queries, and send shipping updates.

  • For Marketing (With Your Consent): To send you emails or SMS messages about our new bangle collections, special offers, and store updates. You can opt out of these at any time.

  • To Improve Our Store: To analyze how customers navigate our website so we can improve our store's layout, product offerings, and overall user experience.

  • For Fraud Prevention and Legal Compliance: To screen orders for potential risk or fraud, and to comply with applicable legal obligations in India.

3. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to function effectively and personalize your experience.

  • What are cookies? Cookies are small data files stored on your device.

  • How we use them: We use essential cookies to keep your items in your shopping cart and keep you logged in. We also use analytics cookies to understand website traffic.

  • Your choices: You can choose to disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our store (e.g., you may not be able to complete a checkout).

4. Third-Party Services

We may share your information with trusted third-party service providers to help us run our business:

  • E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored securely on Shopify’s servers.

  • Payment Gateways: We use secure third-party payment processors (e.g., [Insert Payment Providers like Razorpay, PayU, Stripe, etc.]) to handle transactions. We do not store your complete credit card or UPI details on our servers. These processors have their own privacy policies governing your data.

  • Shipping & Logistics: We share your name, phone number, and shipping address with our delivery partners (e.g., [Insert Shipping Partners like Delhivery, BlueDart, Ecart etc. ]) so they can deliver your bangles to you.

5. Data Security

We value the trust you place in us and take the security of your personal data seriously. We implement reasonable physical, electronic, and administrative security measures (such as SSL encryption) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Customer Rights

Under Indian data protection laws, you have specific rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Correction: You can ask us to correct or update inaccurate or incomplete information.

  • Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions (e.g., if we need to keep transaction records for tax purposes).

  • Right to Withdraw Consent: If you have subscribed to our marketing communications, you can unsubscribe at any time using the link at the bottom of our emails or by contacting us.


7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the "Effective Date" at the top. We encourage you to review this policy periodically.

To exercise any of these rights, please contact our Grievance Officer using the details below.


We will acknowledge your grievance within 24 hours and resolve it within the timeframes stipulated by Indian law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at banglecraft01@gmail.com or contact us PHONE NO (9024901103) at  GANGAPOLE PULIYA BAS BADANPURA , JAIPUR, RJ, 302002, IN